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Routine Inspections: 

The way we conduct inspections for the short term will change for some tenants and we ask that you co-operate and keep your property maintained as per the lease agreement. We may be in contact to do a Virtual Inspection so it is important to keep your property clean and the gardens tidy.

We will carry out external inspections in your area to ensure gardens are being maintained. Notice will be provided when we will be in your street in line with the normal Routine Inspection notices.


Should be reported electronically via the button below. We recommend you take a photo and provide us good detail on the problem so we can address it with the owner and tradesperson.

Maintenance Request Form

We will ensure our suppliers are aware of social distancing rules and make every effort to abide by all recommended procedures to protect your safety. If you have concerns, please note that in your request.

If the maintenance is not urgent, we ask for your patience in waiting until things return to some normality. We do however need to address maintenance that is urgent or could result in accumulating costs if not attended to in a timely manner. This could be a leaking toilet for example. Please continue to report and understand where we advise of a possible delay.


In most cases, we will be collecting applications prior to arranging viewings. If you are currently renting a property through our office and are moving out, we will contact you to arrange inspections where required whilst we adhere to current health orders.

Social distancing must be adhered to as well as no touching of surfaces.

We will not be showing the property to
• anyone that has been in contact with someone who has returned from overseas or a hotspot
• anyone that has been in contact with someone confirmed as positive or
• anyone who is feeling unwell

Rental Payments: 

We ask that you make your payment to our trust account at your own bank. We can provide you with the account number and your unique reference number/code for the payment. This code is very important to include with the deposit so we can identify your payment on our bank statement. Please keep your receipt of evidence of this payment.

If you are struggling to make rent payments, there are avenues of support and we expect this will change as time goes on. Jump onto the below link to find out what is available.

We also ask that you don’t take your frustration out on the property manager. We are here to help, and we understand that these are very difficult times for many of you.

Lease Renewals: 

We will be in contact with you to discuss renewing your lease around the time it is due to expire. We will let you know which options are available to you and you will have the opportunity to advise your intention on the renewal once we have confirmation from the owner.

Vacating Tenants:

If you have given notice to vacate, we ask that you return the keys to our office by 5pm on the last day of your tenancy. Rent is charged at a daily rent for every day the keys are late. We can conduct a pre-vacate inspection to note any areas of concern to minimise the need to have additional cleaning or repairs after you have handed back possession of the property. We aim to maximise your bond refund and will do everything to have this finalised as soon as possible. We can provide a guide to with information on what is required for cleaning, gardening etc.

Our staff care about your safety and these measures are to protect both yours and the wider community’s wellbeing and your co-operation would be very much appreciated. We will continue with “business as usual” as best we can with these changes to virtual management.